1.          Purpose:

To provide good customer service, quality clothing and any of the services we provide.

2.          Turnaround Time:

Personal Touch Embroidery (PTE)  turnaround time begins when the following is completed:

1)  Digital Sample Document is approved and payment is received

2)  Artwork and Final Approval Document approved

Once this is all received, the order processing will begin. From start to finish the

production process is approx. 10-21 business days.  

 Occasionally our production department gets overloaded, and we need more than the allotted business days to produce an order. We try to alert our customers in every case, However, if you have a job that must be delivered by certain date & time, please make sure you advise Personal Touch Embroidery sales rep your specific deadline requirements from the start of the order.

CLOTHING ORDERS:

Personal Touch Embroidery purchases clothing products throughout North America specific to your order and thus cannot be responsible for delayed fulfillment beyond our control.

Artwork Fees: 

All artwork fees are non-refundable and require full payment. 

Rush Orders: 

Rush fees will apply if you need your order sooner than our standard turnaround time (Minimum:$100)

*Rush Services not available on all services

Quantity Minimums(Customization Orders)

12 piece minimum on Clothing & Headwear 

Promotional Products: starting @ 50+ pieces

Personal Touch Embroidery will work with the customer if minimum requirements are not met. Additional charges may apply.

 

Artwork Ownership:

In situations where customers provide artwork for print, or embroidery, they acknowledge that they have all licenses and rights to the artwork they have provided, releasing Personal

Touch Embroidery from any legal liability pertaining to copyright issues. Personal Touch  

Embroidery claims no ownership of any artwork provided by the customer that maybe subject to copyright infringement. We are simply printing or embroidering your artwork. The customer claims all ownership of the artwork they wish to submit for production and will be held responsible for any copyright disputes.  

CONFIRMATION, CHANGES OR CANCELLING ORDERS  

All orders are considered confirmed at the time they are placed.

 Purchasers will be invoiced a cancellation fee of $100.00 along with any work-in progress on any part of the cancelled order that has already been filled up to the date that the written cancellation is received by Personal Touch Embroidery.  

Any quantity changes to an order, after the time of being placed, must be

received in writing prior to work commencement of the order. Request may

be made to ptembroidery1123@gmail.com  

In most cases, our order process does not start until the work order is accepted online and paid through Square Invoice. Immediately following your order acceptance, our Sales Manager will review the order and our production department will purchase blank goods for your order from one of our suppliers.

 

An order cannot be cancelled once the goods have had any part embellished.

 

Customized goods are not returnable to our suppliers, so we cannot credit you for any placed order that has been decorated.

 

PAYMENT OPTIONS

Visa, Mastercard, American Express, Apple Pay, Google Pay, Interac, Shop Pay.

We can not split payments between credit cards  

PRODUCTION, SHIPPING & DELIVERY

See product information for estimated standard production lead times. (Subject to change without notice) Personal Touch Embroidery can ship anywhere in Canada and does not  assume liability for any delays with couriers and cannot provide refunds or discounts as a result of courier delays.

Personal Touch Embroidery can only guarantee that the client’s order has left the premises on time. The price quoted is for a single shipment, without storage, local client’s place of business or Personal Touch Embroidery platform for out-of town clients, unless otherwise specified.

 

Proposals are based on continuous and uninterrupted delivery of completed orders, unless specifications distinctly state otherwise. Local customers have the option to pick-up their orders at our facility.  

 

Return Policy

 We are not able to accept returns which have been decorated or altered,

decorated items are non-refundable. 

ARTWORK FOR CUSTOM LOGOS OR TEXT

All custom designs or text can be sent to ptembroidery1123@gmail.com referencing the online order # in the subject line. Additional charges may apply for setup unless specified in the product description.   

Acceptable Artwork:

 

We accept the following file types: .eps, .ai, .cdr, .pdf, .png, .jpg. We prefer pdf, .eps, .ai or .cdr files because vector art can be scaled without affecting print quality.  Finally, you can provide your artwork as .png or .jpg, however all artwork other than vector must have a resolution of 300 dpi or better to qualify as acceptable for printing. Artwork fee will apply to convert raster file to a vector art file.

 

MODES OF DELIVERY

Canada Post is our primary carrier. Delivery will be made by ground transportation unless other wise specified. If delivery is required by a certain date, please advise Personal Touch Embroidery in writing when placing the order. Personal Touch Embroidery will not be held responsible for carriers’ delays.  

Orders with a PO box will ship via Canada Post which may cause slower shipping times. We recommend providing a direct shipping address to avoid any delays with your order.  

All orders will be shipped from: Personal Touch Embroidery 1123 Grandview

Avenue, Saint John, New Brunswick E2J 4P6