Terms & Conditions

  1. Purpose:

To provide good customer service, quality clothing and any of the services we provide.


  1.    Turnaround Time:

Personal Touch Embroidery (PTE)  turnaround begins when the following is completed:

1) Customer approves the final invoice or quote

2) PTE receives payment for the order submitted

3) Artwork approval.

Once this is all received, the order processing will begin. From start to finish the production process is approx. 10 business days.

Rush fees will apply if you are in need of your order sooner than our standard turnaround time (refer to rush orders). Personal Touch Embroidery purchases clothing products throughout North America specific to your order and thus cannot be responsible for delayed fulfillment beyond our control.


Rush Orders:

Orders that are required prior to our standard turnaround are subject to a rush fee. Rush fees are based on a percentage schedule cost that will then be applied to the final invoice. For example, if you need your order in hand 5 days sooner than our standard turnaround of 10 business days then a 25% of your total invoice will be added to your invoice as a rush fee. This fee will cover any additional hours we may need to run your order.
1 Day- 5%      2 Days- 10%     3 Days- 15%   4 Days- 20%  5 Days- 25%


Rush orders will be subject to availability.

Artwork Ownership:

In situations where customers provide artwork for print, or embroidery, they acknowledge that they have all licenses and rights to the artwork they have provided, releasing Personal Touch Embroidery from any legal liability pertaining to copyright issues. Personal Touch Embroidery claims no ownership of any artwork provided by the customer that maybe subject to copyright infringement. We are simply printing or embroidering your artwork. The customer claims all ownership of the artwork they wish to submit for production and will be held responsible for any copyright disputes.
Any artwork that is provided free of charge by Personal Touch Embroidery will be kept on file and will not be released to the customer.

All orders made online are considered confirmed at the time they are placed. Cancellation of a confirmed order can be made in writing to ptembroidery1123@gmail.com

 Purchasers will be invoiced a cancellation fee of $75.00 along with any work-in progress on any part of the cancelled order that has already been filled up to the date that the written cancellation is received by Personal Touch Embroidery.

Any quantity changes to an order, after the time of being placed, must be received in writing prior to work commencement of the order. Request may be made to ptembroidery1123@gmail.com 

A decrease in the quantity of an order will be treated as a cancellation for the part of the order that is affected. An increase in the quantity of an order will be treated as a separate order for the amount over and above the amount in the original order, unless written notification of the change is received prior to work commencing on filling the original order.  



Visa, Mastercard, American Express, Apple Pay, Google Pay, Interac, Shop Pay. We can not split payments between credit cards


See product information for estimated standard production lead times. (Subject to change without notice) Personal Touch Embroidery can ship anywhere in Canada and does not assume liability for any delays with couriers and cannot provide refunds or discounts as a result of courier delays. Personal Touch Embroidery can only guarantee that the client’s order has left the premises on time. The price quoted is for a single shipment, without storage, local client’s place of business or Personal Touch Embroidery platform for out-of-town clients, unless otherwise specified. Proposals are based on continuous and uninterrupted delivery of completed orders, unless specifications distinctly state otherwise. Local customers have the option to pick-up their orders at our facility.


Return Policy

 We are not able to accept returns which have been decorated or altered, decorated items are non-refundable. 



All custom designs or text can be sent to ptembroidery1123@gmail.com referencing the online order # in the subject line. Additional charges may apply for setup unless specified in the product description. 

Acceptable Artwork:

Vector formatted files: AI, EPS or high resolution .JPG, .PNG



Canada Post is our primary carrier. Delivery will be made by ground transportation unless other wise specified. If delivery is required by a certain date, please advise Personal Touch Embroidery in writing when placing the order. Personal Touch Embroidery will not be held responsible for carriers delays.

Orders with a PO box will ship via Canada Post which may cause slower shipping times. We recommend providing a direct shipping address to avoid any delays with your order.

All orders will be shipped from: Personal Touch Embroidery 25 Main Street West, Saint John, New Brunswick E2M 3M9